A master thesis from Aalborg University
How to Motivate and Control Software Developers Working From Home During the COVID-19 Pandemic
[Hvordan man kan motivere og lede software udviklere der arbejder hjemmefra under COVID-19 pandemien]
Term
4. Term
Publication year
2021
Submitted on
2021-06-10
Pages
53 pages
Abstract
Context. As software developers were forced to work from home due to COVID-19 pandemic, managers had to rethink how to control and motivate software developers. Objective. This study investigates how managers can motivate and control software developers who are working from home during the pandemic. Method. We used a case study approach to investigate a Scrum team from a Danish software organization that used Scaled Agile Framework (SAFe). In order to get an in-depth understanding of the participants involved, semi-structured interviews were conducted remotely and subsequently transcribed. In addition, qualitative content analysis was used to analyze the data, where Kirsch’s control modes were applied to determine what kind of controls the organization enacted and Herzberg’s motivation-hygiene theory to find out if the software developers were dissatisfied or satisfied with the controls. However, as we argue that the relationship between control and motivation is transactional, we also investigate how the software developers’ motivation influences the control. Results. We found that the identified control enactments at the organization had an effect on the software developers’ motivation, however, it was also evident that their motivation had an effect on the controls. Conclusion. The majority of these controls had a positive impact, which suggests that the SAFe worked well in the context of working from home during the COVID-19 pandemic. In addition, it is important for managers to be aware of the transactional relationship when controlling and motivating software developers who are working from home
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