Forforståelsen i kommunikationen og systemudvikling

Petersen, Stig Rune

4. semester (INF10 - speciale)

Informatik, Kandidat

2004

2012-02-14

The theme of this report is communication and system development. The historical development of theories of communications and organizations has a significant impact; on how the views of these aspects, influence the context of a system development process. The developer constructing the information system and the agent using the system, bring with them different perspectives, in their mutual interaction. These different perspectives are identified as pre-understanding (forforståelse in Danish). The aim of the report is to identify the pre-understanding in the context of system development. To obtain that quest, different communication models is presented and discussed.The context in a system development process is social interaction, organizations and the society. This very wide definition of the context is necessary, because the focus area of a system development process (the organization), is influenced by the social interaction and the society in general. The communication model developed by the Danish professor of multimedia Lars Qvortrup is selected, because it takes this wider context in consideration in its description, of the communication process. His model has its basis in the theories of social systems, developed by the German sociologist Niklas Luhmann. After a discussion of the communication model by Qvortrup, the pre-understanding is deducted and identified, as the personal and institutional criteria’s of selection. The criteria’s of selections has its point of origin in the social systems, as described by Niklas Luhmann (The social systems, is the systems of interaction, the organizations and the society). The pre-understanding in relation to and organization is identified as the relation between the articulated and unarticulated levels (the discursive, the value and the fundamental levels) of an organization; as described in the model of the organizational culture and identity, developed by the Danish senior lecturer Mie Femø Nielsen. The pre- understanding deduced in the report, is compared with the pre-understanding deducted from the system development method organizational semiotics, in order to discus their similarities and differences.

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