FORESIGHT IN SERVICE DESIGN. INTEGRATING FORESIGHT TOOLS IN SERVICE DESIGN. An exploration of community resilience in cases of floodings in Denmark
Author
Rojas Echeverry, Alejandra
Term
4. term
Education
Publication year
2024
Submitted on
2024-05-24
Abstract
This thesis examines how foresight tools can be integrated into service design to strengthen community resilience to flooding in Denmark. Foresight tools are structured ways to explore possible futures, while service design focuses on how services, collaborations, and touchpoints are planned and delivered for people and organizations. The study uses a case study in flood-prone Danish areas and combines expert interviews, contextual interviews with residents, and surveys to gather community experiences and perspectives. It applies PESTLE analysis (Political, Economic, Social, Technological, Legal, Environmental), trend mapping, and scenario development to envision alternative futures and translate them into service-oriented solutions. Findings highlight the importance of clear communication, community collaboration, and proactive planning for building resilience. The work culminates in a prototype digital platform, FloodGuard, designed to connect community members and local actors, provide real-time flood alerts, and support coordinated response efforts. The thesis demonstrates that integrating foresight into service design can improve community resilience and preparedness for climate-related events.
Specialet undersøger, hvordan fremsynsværktøjer kan integreres i service design for at styrke lokalsamfunds robusthed over for oversvømmelser i Danmark. Fremsynsværktøjer er strukturerede metoder til at udforske mulige fremtider, mens service design handler om at planlægge, hvordan ydelser, samarbejder og kontaktpunkter fungerer for borgere og aktører. Studiet bygger på et casestudie i oversvømmelsesudsatte områder i Danmark og kombinerer ekspertinterviews, kontekstuelle interviews med beboere samt spørgeskemaer for at indsamle erfaringer og perspektiver fra lokalsamfund. Der anvendes blandt andet PESTLE-analyse (Politik, Økonomi, Sociale forhold, Teknologi, Lovgivning, Miljø), trendkortlægning og scenarieudvikling til at forestille alternative fremtider og omsætte dem til serviceorienterede løsninger. Resultaterne understreger betydningen af tydelig kommunikation, lokalt samarbejde og proaktiv planlægning for at øge robustheden. Arbejdet munder ud i en prototype på en digital platform, FloodGuard, som skal forbinde beboere og lokale aktører, give realtidsalarmer om oversvømmelser og understøtte koordinerede indsatser. Specialet viser, at integration af fremsyn i service design kan forbedre lokalsamfunds robusthed og beredskab over for klimarelaterede hændelser.
[This apstract has been rewritten with the help of AI based on the project's original abstract]