A master thesis from Aalborg University
FORESIGHT IN SERVICE DESIGN. INTEGRATING FORESIGHT TOOLS IN SERVICE DESIGN. An exploration of community resilience in cases of floodings in Denmark
Author(s)
Term
4. term
Education
Publication year
2024
Submitted on
2024-05-24
Abstract
This thesis explores the integration of foresight tools into service design to enhance community resilience in response to flooding events in Denmark. The research investigates how foresight methods can inform service design practices, particularly in addressing climate adaptation challenges. The study employs a case study approach, focusing on flood-prone areas in Denmark, to identify the potential of foresight tools in predicting and preparing for future flooding scenarios. The methodology includes expert interviews, contextual interviews with residents in flood-affected areas, and surveys to gather data on community experiences and perceptions. Additionally, foresight tools such as PESTLE analysis, trend mapping, and scenario development are utilized to envision alternative futures and inform service design solutions. The findings highlight the importance of effective communication, community collaboration, and proactive planning in enhancing resilience. The research concludes with the development of a prototype digital platform, FloodGuard, which aims to connect community members, provide real-time flood alerts, and facilitate coordinated response efforts. The study demonstrates that integrating foresight tools into service design can significantly improve community resilience and preparedness for climate-related disasters.
Documents
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