Exploring the integration of foresight into service design practices in the context of public engagement within decision-making processes. An analytical approach of the urban renewal project of The Paper Island in Copenhagen
Authors
Term
4. term
Education
Publication year
2022
Submitted on
2022-05-25
Pages
191
Abstract
This thesis explores the challenges of decision-making processes in the context of urban renewal projects. More specifically, it conjoins foresight into the service design approach to enhance pub- lic engagement within decision-making spaces. It does so through the investigation of a total of three themes, these being foresight, service design, and public engagement within decision-mak- ing processes. The choice of these themes was based on the authors’ endeavour to democratise processes specifically by moving service design, foresight, and public decision-making away from expert-dominated forums. From the extensive investigations done throughout this project it was concluded that futures liter- acy and collective intelligence are crucial to address when navigating within these areas and espe- cially when doing public engagement initiatives. To account for this, the outcome of these explo- rations consists of a framework. The framework was developed as a proposed asset for municipal actors to navigate the complexity of decision-making processes, and to ultimately implement more public engagement initiatives. It was developed through the notion of participatory futures to inno- vate the decision-making processes, within urban renewal projects. Together with the production of preferable futures through systematic thinking and to make planning for the future into an inclusive people-centred, co-creational process.
Keywords
Documents