Exploring the integration of foresight into service design practices in the context of public engagement within decision-making processes. An analytical approach of the urban renewal project of The Paper Island in Copenhagen

Villadsen, Maria ; Iversen, Anne Nørholm

4. term

Service Systems Design, Master

2022

2022-05-25

191 pages

This thesis explores the challenges of decision-making processes in the context of urban renewal projects. More specifically, it conjoins foresight into the service design approach to enhance pub- lic engagement within decision-making spaces. It does so through the investigation of a total of three themes, these being foresight, service design, and public engagement within decision-mak- ing processes. The choice of these themes was based on the authors’ endeavour to democratise processes specifically by moving service design, foresight, and public decision-making away from expert-dominated forums. From the extensive investigations done throughout this project it was concluded that futures liter- acy and collective intelligence are crucial to address when navigating within these areas and espe- cially when doing public engagement initiatives. To account for this, the outcome of these explo- rations consists of a framework. The framework was developed as a proposed asset for municipal actors to navigate the complexity of decision-making processes, and to ultimately implement more public engagement initiatives. It was developed through the notion of participatory futures to inno- vate the decision-making processes, within urban renewal projects. Together with the production of preferable futures through systematic thinking and to make planning for the future into an inclusive people-centred, co-creational process.

SERVICE DESIGN ; FORESIGHT ; PUBLIC ENGAGEMENT ; COLLECTIVE INTELLIGENCE ; FUTURES LITERACY ; URBAN RENEWAL ; PARTICIPATORY FUTURES ; DECISION-MAKING PROCESSES ; DEMOCRATISATION

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