Kommunikation og samarbejde - Tiltag til optimering af kommunikation og samarbejde i byggebranchen.

Abstract

Dette kandidatspeciale undersøger, hvordan kommunikation og samarbejde kan forbedres i danske byggeprojekters udførelsesfase. Der er behov for en forbedring af kommunikationen og samarbejdet, hvis den danske byggebranche skal blive mere produktiv. Formålet med undersøgelsen er at opstille nogle tiltag, som kan hjælpe samarbejdspartnerne på et byggeprojekt til at overvinde de barrierer, der er for effektiv kommunikation og samarbejde. Hvilke barrierer der er for effektiv kommunikation og samarbejde identificeres gennem et litteraturstudie. Yderligere bidrager litteraturstudiet med relevante tiltag til forbedret kommunikation og samarbejde. Foruden litteraturen benyttes der interview med bygherrer, rådgivere og entreprenører til at udforske, hvilke tiltag der benyttes for at praktisere kommunikation og samarbejde. Tiltagene som specialet vurderer kan overvinde barriererne for effektiv kommunikation og samarbejde er; Evaluering, Fælles kontor, Fælles mål, Fælles skurby, Kommunikationsplan, Projektnetværk og Workshops. Specialet vurderer desuden, at det vil afhænge af det unikke byggeprojekt hvilke(t) tiltag, som vil skabe mest værdi for projektet. At forbedre kommunikationen og samarbejdet i udførelsen af et byggeprojekt kræver, at ledelsen af byggeprojektet er bevidste om den situation, der gør sig gældende. Det er vigtigt, at ledelsen benytter sig af situationsbestemt ledelse, således lederens ledelsestil tilpasses efter det tiltag, som ønskes indført. Yderligere skal lederen have de rette kompetencer til at håndtere den forandring, som indføringen af et tiltag vil medføre.

The purpose of this master thesis is to study how communication and collaboration can be optimised in Danish construction projects during the construction phase. The methodology used is Grounded Theory and the approach is qualitative. By using the qualitative approach ten interviews were conducted with owners, advisors and contractors from the Danish construction industry. The interviews were semi-structured which allowed the interviewer to explore interesting topics as they emerged during the interviews. It was analysed which initiatives the interviewees use to optimise communication and collaboration. These initiatives were supplemented with initiatives from the systematic literature review as part of the continuous collection of data using Grounded Theory. The literature review was also the basis for exploration of what communication and collaboration is and what barriers exists for effective communication and collaboration. The purpose of the initiatives is that they must overcome the barriers to optimise the communication and collaboration. The initiatives which the thesis consider will overcome the barriers are; Evaluation, Joint office, Common goal, Joint site hut, Communication plan, Project network andWorkshops. Furthermore, the thesis studies how the management on construction projects must be aware of the given situation on a project and from here adapt their management style, hereby using situational leadership. The use of situational leadership will ensure that the full effect of implementing the initiatives is reached. The managers qualifications are also important according to both the interviewees and the literature as shown in the analysis and discussion. Especially the social skills of the manager are important, because they enable the manager to analyse the social situations on the construction project and from here adapt the management style. Which initiative will bring the most value to a construction project is discussed and it is found that the appropriate initiatives will vary from project to project since the barriers will be different. Therefore, the management must analyse the magnitude of the barriers on the unique construction project and from there decide which initiatives to use. This decision must be made when bearing in mind which strengths, weaknesses, opportunities and threats (SWOT) each initiative has. The SWOT-analysis illustrates the complexity of each initiative. The suitable way to overcome the barriers for a construction project may therefore be to implement a combination of initiatives or to only implement a single initiative, which may overcome more than one barrier for effective communication and collaboration.

A master thesis from Aalborg University

Kommunikation og samarbejde - Tiltag til optimering af kommunikation og samarbejde i byggebranchen.

[Communication and collaboration - initiatives to optimize communication and collaboration in the construction industry.]