Et kvalitativt studie af teammøder i en Børne -og Familieafdeling med fokus på faglig uenighed: Et observationsstudie af faglig praksis

Abstract

Abstract Formålet med dette kvalitative studie af teammøder i en Børne -og Familieafdeling er at afdække og udfolde hvordan faglig uenighed kommer til udtryk blandt socialrådgivere på teammøder og hvilke elementer som kan være henholdsvis hæmmende og fremmende for, at faglig uenighed kan udfoldes. Med baggrund i en interaktionistisk forståelse, har jeg valgt at undersøge dette ved at observere teammøder i en Børne -og Familieafdeling i en mellemstor kommune. Observationsstudiet er suppleret med interview af socialrådgivere og på den måde, har jeg både undersøgt socialrådgiverens egen forståelse af fænomenet, men også studeret fænomenet i det sociale arbejdes praksis. Analysen er foldet ud i en vekselvirkning mellem problemfelt, empiri og teori, med hovedvægt på Erwing Goffmans teoretiske og analytiske begreber. Overordnet kan det ud fra undersøgelsen konkluderes, at faglig uenighed er til stede mellem socialrådgiverne på teammøder, men at den ikke er særlig tydelig og oftest udtrykkes relativt mildt og forsigtigt. Den faglige uenighed kommer til udtryk i form af modspil og kan såfremt den er konstruktiv, producere refleksion hos den enkelte socialrådgiver. Hvis den faglige uenighed derimod skaber modstand hos socialrådgiveren vil dette ses i form af tilbagetrækning. Behovet for bekræftelse for den enkelte socialrådgiver og tillid og tryghed i teamet kan være hæmmende elementer for, at den faglige uenighed ikke kommer til udtryk. Derudover ses behovet for ventilering - fortælling om de komplicerede problematikker - at være større end behovet for faglig udfoldelse. Det kan være både vanskeligt og krævende at tage faglig uenighed op, og på trods af, at socialrådgiverne udtrykker sig positivt om nysgerrighed, undren og faglig uenighed, og dette i undersøgelsen er identificeret som et fremmende element i forhold til faglig uenighed, kommer dette element sjældent til udtryk på teammøder. Det kan være både vanskeligt og krævende at tage faglig uenighed op, men det vigtigt, at der sættes fokus på faglig uenighed på teammøder, for at sikre den faglige udvikling i det sociale arbejde.

Abstract The aim of this qualitative study of team meetings in a Child and Family Department is to uncover and unfold how professional disagreement is expressed among social advisors at team meetings and to identify what elements may either hinder or encourage the expression of professional disagreement. Based on an interactionist understanding, I have chosen to investigate this by observing team meetings in a Child and Family Department in a medium-sized municipality. The observational study is supplemented by interviews with social advisors. In this way, I have studied both the social advisors’ own understanding of the phenomenon as well as the phenomenon occurring in practice. The analysis is unfolded in an interaction between problem areas, empirical evidence, and theory, with emphasis on Erwin Goffman's theoretical and analytical concepts. Overall, it can be concluded from the study that professional disagreement is in fact present among social advisors at team meetings, although it might not be explicit as it is often expressed in a relatively mild and cautious manner. The professional disagreement manifests itself through opposition and, if it is constructive, it can encourage reflection within the individual social advisor. However, if the professional disagreement creates resistance within the social advisor, this will cause the person to withdraw. The individual’s need for acknowledgement as well as trust and confidence within the team may be inhibitory elements which contribute to the absence of professional disagreement. In addition, the need for ventilation – the act of sharing complicated issues – is often viewed as greater than the need for professional unfolding. Despite the fact that the social advisors talk positively about curiosity, wonder and professional disagreement (and that this factor has been identified as key to promoting professional disagreement), this element is rarely expressed at team meetings. It can be both difficult and demanding to raise professional disagreement at team meetings, but it is nevertheless important to focus on professional disagreement in order to ensure professional development in social work.

A master thesis from Aalborg University

Et kvalitativt studie af teammøder i en Børne -og Familieafdeling med fokus på faglig uenighed: Et observationsstudie af faglig praksis

[A qualitative study of team meetings in a Child and Family Department with focus on professional disagreement: An observation of professional practice]