A Qualitative Study About Users Becoming Non-users
Translated title
En kvalitativ undersøgelse om brugere som udvikler sig til ikke-brugere
Author
Abboud, Toni Joseph
Term
4. term
Education
Publication year
2019
Submitted on
2019-06-07
Pages
56
Abstract
Telecare-teknologier er i dag en almindelig del af sundhedsvæsenet. Denne afhandling undersøger, hvordan teknologi påvirker oplevelsen hos pacemakerpatienter og dermed relationen mellem mennesker, teknologi og hospitaler. Afhandlingen er lavet i samarbejde med Rehfeld Medical, som udvikler en app til pacemakerpatienter. Fra februar til juni 2019 gennemførte jeg 17 semistrukturerede, etnografiske interviews med pacemakerpatienter, der ikke brugte appen, for at få indblik i, hvordan deres forhold til teknologi farver oplevelsen af hospitalet. Jeg anvendte mediationsteori af Don Ihde og Peter-Paul Verbeek, som forklarer, hvordan teknologi er med til at forme menneskers erfaringer og relationer. Studiet viser, at patienter oplever teknologien forskelligt, afhængigt af deres personlige erfaringer med appen. Teorien hjalp med at forstå relationerne mellem patienter, teknologi og hospital, og resultaterne peger på, at nogle af disse relationer er problematiske. På den baggrund introducerer afhandlingen begyndelsen på en ny forståelse kaldet 'problematisk mediation'. Konklusionen er, at teknologi er med til at forme pacemakerpatienters forhold til hospitalet. Når relationerne bliver problematiske, påvirker det patienternes opfattelse af hospitalet, og nogle vælger at blive ikke-brugere af teknologien, hvilket mindsker interaktionen.
Telecare technologies are now a common part of healthcare. This thesis explores how technology shapes the experiences of pacemaker patients and the relationships between people, technology, and hospitals. The work was carried out with Rehfeld Medical, which develops an app for pacemaker patients. From February to June 2019, I conducted 17 semi-structured ethnographic interviews with pacemaker patients who were not using the app to understand how their relationship to technology influenced their experience of the hospital. I used mediation theory by Don Ihde and Peter-Paul Verbeek, a framework that explains how technology helps shape human experiences and relations. The study shows that patients experience the technology in different ways, depending on their personal encounters with the app. The theory supported understanding of the ties between patients, technology, and the hospital, and the results indicate that some of these ties are problematic. Based on this, the thesis introduces the initial idea of 'problematic mediation.' The conclusion is that technology helps shape how pacemaker patients relate to hospitals. When these relationships become problematic, patients’ perceptions of the hospital are affected, and some become non-users of the technology, leading to reduced interaction.
[This abstract was generated with the help of AI]
Documents